Customer care
Body care orders: shipping, returns & product questions
Find answers about shopping Gaviota by Lia in the United States, order tracking, returns and choosing body care for your routine.
Do you ship within the United States?
Yes. We currently ship within the United States only, using USPS Priority Mail. See our shipping policy for rates, free-shipping eligibility, processing and estimated delivery times.
How do I track my order?
Once your order ships, we email you the tracking number. If you need help finding it, contact us with your order number.
What currency will I pay in?
Prices are in U.S. dollars (USD). Payments are processed through Stripe, and you can review your total before confirming the purchase.
Can I return a product?
You have 30 calendar days from delivery to request a return of an unopened product with its seal intact and original packaging. Contact us before sending anything back. See the return policy for shipping costs and damaged or incorrect items.
Where can I find ingredients and directions?
Product pages include the available ingredient lists, directions and precautions. Browse body oils, hydrating cream, coconut scrub and post-hair-removal serum, then read the details of the product you are considering. You can also ask us a product question before ordering.